Privacy Policy at Snaygill Boats

Get in touch with us if you have any questions

Last updated: March 2026

1. Who We Are

Snaygill Boats Ltd is a canal boat hire company operating on the Leeds & Liverpool Canal. We are the data controller responsible for your personal data collected through this website and our booking services.

• Company name: Snaygill Boats Ltd
• Registered address: Skipton Road, Bradley, Skipton, North Yorkshire, BD20 9HA
• Company registration number: 1088877
• VAT registration number: 180 5579 46
• Email: hire@snaygillboats.co.uk
• Telephone: 01756 795150

2. What Personal Data We Collect

We collect and process the following personal data:

2.1 Information you provide to us directly

• Full name (including title)
• Email address
• Telephone number
• Postal address
• Booking details (dates, party size, hire type)
• Any additional information you provide via our contact form or by email/telephone

2.2 Information collected automatically

• IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring website address
• Cookie data (see Section 8 below)

2.3 Payment information

When you make a booking, your payment is processed securely by Stripe, our third-party payment processor. We do not store your full credit/debit card details on our website or servers. Stripe handles all payment data in accordance with PCI DSS (Payment Card Industry Data Security Standards). Please refer to Stripe’s privacy policy for details on how they handle your payment data.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

4. Who We Share Your Data With

We do not sell, rent, or trade your personal data to third parties. We may share your data with the following service providers who process data on our behalf:

All third-party processors are required to handle your data in accordance with UK GDPR and only process data on our documented instructions.

5. How Long We Keep Your Data

We retain your personal data only for as long as is necessary for the purposes for which it was collected:

• Booking records and financial data: 7 years from the date of the transaction (to comply with HMRC requirements)
• Contact form enquiries: 12 months from the date of your last communication with us, unless the enquiry leads to a booking
• Website analytics data: 14 months (GA4 default retention period)

After these retention periods, your data will be securely deleted or anonymised.

6. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation, you have the following rights in relation to your personal data:

• Right of access – You have the right to request a copy of the personal data we hold about you.
• Right to rectification – You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to erasure – You have the right to request that we delete your personal data where there is no compelling reason for us to continue processing it.
• Right to restrict processing – You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability – You have the right to request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object – You have the right to object to the processing of your personal data where we are relying on legitimate interest as our lawful basis.
• Right to withdraw consent – Where we rely on consent as the lawful basis for processing, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at hire@snaygillboats.co.uk or write to us at the address above. We will respond to your request within one month.

7. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it, including:

• SSL/TLS encryption on our website (HTTPS)
• Secure payment processing via Stripe (PCI DSS compliant)
• Regular updates to our website software and security plugins
• Restricted access to personal data on a need-to-know basis

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

8. Cookies

Our website uses cookies to ensure it functions correctly and to improve your experience. Cookies are small text files placed on your device when you visit our website.

8.1 Types of cookies we use

8.2 Managing cookies

When you first visit our website, you will be shown a cookie consent banner allowing you to accept or reject non-essential cookies. You can change your cookie preferences at any time by clicking the cookie settings link in the website footer.

You can also control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of our website.

9. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.

10. Links to Third-Party Websites

Our website contains embedded content and links to third-party websites including TripAdvisor (review widgets), Google Maps (embedded map), Facebook, X (Twitter), Instagram, and Stripe. These third-party services may set their own cookies and collect data when you interact with them. We are not responsible for the privacy practices or content of these external services. We encourage you to read the privacy policies of any third-party services you interact with.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

12. How to Make a Complaint

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection:

• Website: ico.org.uk
• Telephone: 0303 123 1113
• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us in the first instance at hire@snaygillboats.co.uk.